Accommodation TermsGeneral Terms & Conditions for Accommodation Contracts

Article 1 (Scope of Application)

Accommodation contracts and related contracts to be concluded between this Hotel and a Guest shall be governed by these Terms (hereinafter “these Terms”) and the House Rules that form an integral part of these Terms (hereinafter the “House Rules”). Matters not provided for in these Terms shall be governed by laws and regulations (meaning laws and regulations or matters based thereon; the same applies hereinafter) or by generally established customs.

2.Notwithstanding the preceding paragraph, where the Hotel has agreed to a special arrangement within the scope not contrary to laws, regulations and customs, such special arrangement shall prevail.

Article 2 (Application for an Accommodation Contract)

A person who wishes to apply for an Accommodation Contract with the Hotel shall notify the Hotel of the following:

1. Name of the Guest;
2. Date(s) of stay and estimated time of arrival;
3. Contact information of the Guest;
4. Accommodation charges (based, in principle, on the Basic Accommodation Charge in Attached Table 1);
5. Other matters deemed necessary by the Hotel.

2.The application in the preceding paragraph shall be made via the Hotel’s official website, an Online Travel Agency (OTA) website, email, or an electronic contract service. If, during the stay, the Guest requests to continue the stay beyond the date in item (2) of the preceding paragraph, the Hotel shall treat this as a new application for an Accommodation Contract made at the time the request is offered.

Article 3 (Conclusion of the Accommodation Contract, etc.)

An Accommodation Contract shall be deemed concluded when the Hotel has accepted the application under the preceding Article.

2.When an Accommodation Contract has been concluded under the preceding paragraph, the accommodation charges for the entire stay covered by the Contract shall be paid as a deposit before the start of the stay or by a date designated by the Hotel.

3.If the accommodation charges in the preceding paragraph are not paid before the start of the stay or by the date designated by the Hotel, the Accommodation Contract shall cease to be effective.

Article 4 (Special Arrangement Requiring No Deposit)

Notwithstanding paragraph 2 of the preceding Article, the Hotel may agree, after the conclusion of the Contract, to a special arrangement requiring no payment of the deposit under that paragraph.

2.If, in accepting an application for an Accommodation Contract, the Hotel does not request the deposit under paragraph 2 of the preceding Article and does not designate a due date for such deposit, it shall be treated as having agreed to the special arrangement in the preceding paragraph.

Article 4-2 (Request for Cooperation with Infection-Prevention Measures)

The Hotel may request a person who intends to stay to cooperate as provided in Article 4-2, paragraph 1 of the Inns and Hotels Act (Act No. 138 of 1948).

Article 5 (Refusal of an Accommodation Contract)

The Hotel may decline to conclude an Accommodation Contract in the following cases:

1. When the application for accommodation does not conform to these Terms;
2. When there is no room available due to full occupancy;
3. When there is a reason equivalent to the preceding item, such as when it is actually anticipated that rooms should be provided on a priority basis for disaster victims and disaster-recovery personnel due to a disaster or other emergency;
4. When the person intending to stay is deemed likely to act in a manner contrary to laws and regulations, public order, or good morals in relation to the stay;
5. When the person intending to stay is deemed to fall under any of the following (a) to (c):
   • (a) An organized crime group as defined in Article 2, item 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter “Crime Group”), a member thereof as defined in Article 2, item 6 (hereinafter “Crime Group Member”), a quasi-member, a party related to a Crime Group, or any other antisocial force;
   • (b) A corporation or other organization whose business activities are controlled by a Crime Group or a Crime Group Member;
   • (c) A corporation any of whose officers falls under the category of a Crime Group Member;
6. When the person intending to stay has behaved in a manner that causes significant nuisance to other Guests;
7. When the person intending to stay is a patient, etc. of a specified infectious disease as provided in Article 4-2, paragraph 1, item 2 of the Inns and Hotels Act (hereinafter “Patient, etc. of a Specified Infectious Disease”);
8. When a violent demand is made in relation to the stay, or a burden beyond a reasonable scope of services or otherwise is requested (excluding cases where the person requests the removal of a social barrier under Article 7, paragraph 2 or Article 8, paragraph 2 of the Act for Eliminating Discrimination against Persons with Disabilities (Act No. 65 of 2013; hereinafter the “Disability Discrimination Elimination Act”));
9. When the person intending to stay repeatedly makes, of the Hotel, a request specified in Article 5-6 of the Ordinance for Enforcement of the Inns and Hotels Act as one that imposes an excessive burden and is likely to significantly impede the provision of accommodation services to other Guests;
10. When accommodation cannot be provided due to a natural disaster, malfunction of facilities, or other unavoidable causes;
11. When the person intending to stay is intoxicated, etc. and is likely to cause nuisance to other Guests or to impede the Hotel’s operation, or has behaved in a manner causing nuisance to other Guests or Hotel staff;
12. When only a minor without the permission of a guardian is to stay;
13. When the application for accommodation is made with the purpose of transferring the right to stay to another party;
14. When the case falls under the provisions of laws or ordinances;
15. When, in a manner equivalent to the above, the Hotel judges that it is not appropriate to allow the person to stay.

Article 6 (Right of the Guest to Cancel the Contract)

The Guest may cancel the Accommodation Contract by notifying the Hotel.

2.If the Guest cancels all or part of the Accommodation Contract due to causes attributable to the Guest, the Guest shall pay a cancellation charge as set out in Attached Table 2.

3.If the Guest does not arrive by 10:00 p.m. on the day of the stay without prior notice (or two hours after the estimated arrival time if such time has been specified in advance), the Hotel may treat the Accommodation Contract as having been cancelled by the Guest.

Article 7 (Right of the Hotel to Cancel the Contract)

The Hotel may cancel the Accommodation Contract in the following cases:

1. When the Guest is deemed likely to act, or is deemed to have acted, in a manner contrary to laws and regulations, public order, or good morals in relation to the stay;
2. When the Guest is deemed to fall under any of the following (a) to (c):
   • (a) A Crime Group, a Crime Group Member, a quasi-member, a party related to a Crime Group, or any other antisocial force;
   • (b) A corporation or other organization whose business activities are controlled by a Crime Group or a Crime Group Member;
   • (c) A corporation any of whose officers falls under the category of a Crime Group Member;
3. When the Guest has behaved in a manner causing significant nuisance to other Guests;
4. When the Guest is a Patient, etc. of a Specified Infectious Disease;
5. When a violent demand is made in relation to the stay, or a burden beyond a reasonable scope is requested (excluding cases where the Guest requests the removal of a social barrier under Article 7, paragraph 2 or Article 8, paragraph 2 of the Disability Discrimination Elimination Act);
6. When the Guest repeatedly makes, of the Hotel, a request specified in Article 5-6 of the Ordinance for Enforcement of the Inns and Hotels Act as one that imposes an excessive burden and is likely to significantly impede the provision of accommodation services to other Guests;
7. When the Guest, within the Hotel, commits or is likely to commit violence, intimidation, extortion, unjust demands, gambling, possession or use of drugs not permitted by law, firearms, swords or similar items, acts causing nuisance to other Guests, or other acts contrary to laws or public order and good morals;
8. When accommodation cannot be provided due to a natural disaster, malfunction of facilities, or other unavoidable causes;
9. When the Guest commits acts that hinder fire prevention, such as smoking in bed or tampering with firefighting equipment;
10. When the Guest transfers or attempts to transfer the right to stay;
11. When the Guest violates the Hotel’s House Rules;
12. When the case falls under the provisions of laws or ordinances;
13. When, in a manner equivalent to the above, the Hotel judges that it is not appropriate to maintain the Accommodation Contract.

2.When the Hotel cancels the Accommodation Contract under the preceding paragraph, the accommodation charges shall not be refunded, except in the cases of items (4) and (8) of the preceding paragraph.

Article 8 (Handling of Personal Information)

The handling by the Hotel of personal information obtained from the Guest shall be governed by the Privacy Policy separately established by the Hotel (https://www.kasoku.co.jp/privacy), and the Guest agrees that the Hotel will handle personal information in accordance with such Privacy Policy.

Article 9 (Registration for Accommodation)

By the day of the stay, the Guest shall register the following via the Hotel’s designated online check-in form or a method designated by the Hotel:

1. The Guest’s name, age, sex, address, contact information, and occupation;
2. For foreign nationals, nationality, passport number, place of entry, and date of entry into Japan;
3. Date of departure and estimated time of departure;
4. Other matters deemed necessary by the Hotel.

2.If the Guest intends to pay the charges under Article 13 by a method that may substitute for currency, such as traveler’s checks, accommodation vouchers, or credit cards, these shall be presented in advance at the time of registration in the preceding paragraph.

Article 10 (Hours of Use of the Guest Room)

The Guest may use the guest room from 4:00 p.m. to 11:00 a.m. the following morning. However, in the case of consecutive-night stays, the room may be used throughout the day except on the days of arrival and departure.

2.Even within the hours during which the Guest may use the room under the preceding paragraph, the Hotel may enter the room and take necessary measures for safety and sanitation management.

Article 11 (Observance of House Rules)

Within the Hotel, the Guest shall observe the Hotel’s House Rules.

Article 12 (Business Hours)

The business hours of the various facilities within the Hotel shall be as indicated on notices posted at each location and in the information book in the guest room, etc.

2.The business hours of the facilities in the preceding paragraph may be temporarily changed when unavoidably necessary.

Article 13 (Payment of Charges)

The breakdown of the accommodation charges, etc. payable by the Guest shall be as set out in Attached Table 1.

2.Payment of the accommodation charges, etc. in the preceding paragraph shall be made in Japanese yen, or by an accommodation voucher, credit card, or other settlement method approved by the Hotel, at the front desk or a place designated by the Hotel, upon the Guest’s arrival or when requested by the Hotel.

3.The Hotel shall charge the accommodation fee even where the Hotel has provided the room to the Guest and the Guest voluntarily does not stay.

4.For an accommodation plan that includes ancillary services, the Hotel shall charge the corresponding amount even where the Guest voluntarily does not use such services.

Article 14 (Liability of the Hotel)

The Hotel shall compensate the Guest for damage caused by the Hotel’s non-performance of the Accommodation Contract or related contracts, or by tort. This shall not apply, however, where such damage is not due to causes attributable to the Hotel.

2.The amount of the Hotel’s liability for damages under this Contract (whether based on non-performance, tort, or any other legal ground) shall, except in cases of the Hotel’s willful misconduct or gross negligence, be limited to the total amount of the accommodation charges, etc. paid by the Guest to the Hotel at the time the damage arose (excluding the portion equivalent to consumption tax).

3.The Hotel maintains hotel liability insurance to address the damage in the preceding paragraph; however, where an exemption under the insurance contract applies, the damage suffered by the Guest may not be covered.

Article 15 (Handling When the Contracted Room Cannot Be Provided)

When the Hotel cannot provide the Guest with the contracted room, the Accommodation Contract shall become void. However, the Hotel shall, to the extent possible, arrange other accommodation under the same conditions.

2.Notwithstanding the preceding paragraph, if the Hotel cannot arrange other accommodation, it shall pay the Guest compensation equivalent to the cancellation charge set out in Attached Table 2, and such compensation shall constitute the compensation for damages. However, no compensation shall be paid where the inability to provide the room is not due to causes attributable to the Hotel.

Article 16 (Handling of Charges When Accommodation Cannot Be Provided Due to Force Majeure)

Where the provision of accommodation becomes difficult due to force majeure not attributable to the Hotel, such as a natural disaster, an epidemic of an infectious disease, or a request from the government or a local authority, and the Hotel has already received the accommodation charges, the Hotel shall select and take one of the following measures and shall bear no liability other than that provided in this Article:

1. Refund of the accommodation charges;
2. Provision of substitute accommodation;
3. Provision of an accommodation voucher.

2.Notwithstanding the preceding paragraph, where the Guest’s application was made via an Online Travel Agency (OTA), the cancellation policy of that OTA shall apply.

Article 17 (Handling of Deposited Articles, etc.)

The Hotel does not provide a service for the safekeeping of cash, valuables, or other articles.

2.Cash, valuables, and all other articles brought into the Hotel by the Guest shall be managed at the Guest’s own responsibility, and the Hotel shall bear no liability whatsoever for their loss, theft, or damage, except in cases of the Hotel’s willful misconduct or gross negligence.

Article 18 (Custody of the Guest’s Baggage or Belongings)

If the Guest’s baggage arrives at the Hotel prior to the stay, the Hotel shall keep it only where the Hotel was notified before its arrival and consented to its custody.

2.If the Guest’s baggage or belongings are left at the Hotel after check-out, the Hotel shall, in principle, keep them for seven days including the day of discovery. Valuables, however, shall be reported to the nearest police station without delay. The Guest shall be deemed to have waived ownership of any food, drink, or magazines left at the Hotel after check-out, and the Hotel may dispose of such items at its discretion.

3.In order to handle left-behind baggage or belongings appropriately according to the nature of their contents, the Hotel may inspect the contents at its discretion and, as necessary, return them to the owner or handle them in accordance with the preceding paragraph, and the Guest shall raise no objection thereto.

4.The Hotel’s liability for the custody of the Guest’s baggage or belongings in paragraphs 1 and 2 of this Article shall, in the case of paragraph 1, be in accordance with paragraph 1 of the preceding Article, and in the case of paragraph 2, in accordance with paragraph 2 of that Article.

Article 19 (Cleaning of the Guest Room)

Where the Guest stays four or more consecutive nights in the same room, cleaning of the room shall be performed at the Guest’s request. However, the Hotel may clean the room at any time when it deems it necessary.

Article 20 (Liability of the Guest)

If the Hotel suffers damage due to the willful misconduct or negligence of the Guest, the Guest shall compensate the Hotel for all such damage (including expert costs such as attorney’s fees required to respond).

Article 21 (Disclaimer)

Use of computer communications from within or outside the Hotel (including, but not limited to, use of the Hotel’s network or internet connection service) shall be at the Guest’s own responsibility. The Hotel shall bear no liability whatsoever for any damage suffered by the Guest due to a system failure or other cause interrupting the service during the use of computer communications, or due to infection by a computer virus, etc. If the Hotel or a third party suffers damage due to the Guest’s use of computer communications, the Guest shall compensate for such damage.

Article 22 (Amendment of These Terms)

The Hotel may amend these Terms from time to time in any of the following cases. In such cases, the amended Terms shall apply to the Guest’s conditions of use and other contents of these Terms:

1. When the amendment conforms to the general interest of Guests;
2. When the amendment is not contrary to the purpose of these Terms and there is a necessity for the amendment as well as reasonableness and appropriateness of the amended contents.

2.When making an amendment under the preceding paragraph, the Hotel shall notify Guests of the contents of the amended Terms and its effective date, or make them known on the Hotel’s official website, etc., at least 14 days in advance, and the amendment shall take effect upon the expiry of such notice period.

Article 23 (Language)

Where translated versions of these Terms in multiple languages exist, the Japanese version shall be authoritative, and versions in other languages are provided for reference; in the event of any difference or inconsistency between the language versions, the Japanese version shall apply.

Article 24 (Jurisdiction and Governing Law)

Any and all disputes arising in connection with these Terms shall be resolved in accordance with the laws of Japan, with the Tokyo Summary Court or the Tokyo District Court as the court of exclusive agreed jurisdiction.

1. Accommodation charges shall be as set out in the rate tables posted within the premises, in brochures, on the website, etc.
2. Please stay within the room’s capacity. Preschool children are also charged the same accommodation fee as adults.

To ensure a safe and comfortable stay for Guests and to maintain the public nature of the Hotel, the Hotel has established the following rules, which form an integral part of the Accommodation Terms. If these rules are violated, the Accommodation Contract may be cancelled under Article 6 of the Accommodation Terms.

1. The Hotel cannot accept custody of valuables or the following items:
   • (a) Articles or cash, etc. exceeding a value of JPY 500,000;
   • (b) Devices with information-recording capability (PCs, mobile phones, other IT devices, etc.);
   • (c) Items involving personal information (customer lists, etc.).
2. Use of a room beyond its capacity is, in principle, prohibited. If use beyond capacity without notice is discovered, the excess use will be charged.
3. The following acts within the Hotel are strictly prohibited:
   • (1) Use of heating or cooking fire equipment, or electrical appliances other than pressing irons or items lent by the Hotel;
   • (2) Smoking in beds, other places where fire may easily occur, or anywhere other than the areas designated by the Hotel;
   • (3) Noisy behavior such as loud singing, emission of offensive odors, or other acts causing discomfort or nuisance to third parties;
   • (4) Bringing in animals or birds (including guide dogs, service dogs, hearing dogs and other assistance dogs, which we ask you to refrain from bringing in), drugs prohibited by law, flammable or ignitable items, unlicensed firearms or swords, extremely large or heavy items, or foul-smelling items;
   • (5) Acts contrary to public order and good morals;
   • (6) Distributing flyers or other advertising materials to other Guests;
   • (7) Moving, altering, removing, or using for purposes other than intended any equipment or articles within the Hotel;
   • (8) Leaving personal belongings in places other than the guest room;
   • (9) Entering facilities not for guest use (except in emergencies or unavoidable circumstances);
   • (10) Dyeing hair or using bleach, etc. within the unit bath or communal bath;
   • (11) Any other act that hinders safety and sanitation within the Hotel.
4. The following acts within the guest room are strictly prohibited:
   • (1) Activities for commercial purposes and use not for the purpose of lodging;
   • (2) Meeting visitors in the guest room;
   • (3) Attaching photographs or posters to the room windows, or displaying other items that impair the appearance of the Hotel.
5. If a guest room key is lost, a replacement fee of JPY 20,000 will be charged.
6. If the stay is extended, the full amount of the charges up to that point shall be paid.
7. Custody of laundry or lost items shall be governed by Article 18 of the Accommodation Terms.
8. The Hotel cannot accept custody of any cash, valuables, artworks, antiques, or other easily damaged items during the stay. The Hotel bears no liability whatsoever for theft or loss of money or valuables within the Hotel (including guest rooms).